About
I've spent 20 years in network operations, most of it leading teams. At Aerwave I built the NOC, circuit operations, and 24/7 national dispatch from the ground up and ran them as Director of Network Operations through the company's sale. Before that I spent 16 years at Sentinel, coming up from network analyst to running the Cook County NOC.
I build teams, write the playbook, and keep operations running smoothly.
I'm a Claude Certified Architect, and I use what I know from running operations to build AI tools that make the work easier.
By the numbers
Startup to sale
A critical player in taking Aerwave from startup to its 2026 acquisition
0 to 24/7
Built the NOC, circuit operations, and dispatch from scratch
~$1M/yr
Cut from circuit spend
20 years
From network engineer to Director
Experience
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Aerwave
Oct 2022 - Sep 2026
National managed connectivity platform for multifamily.
Colo site activations: Stood up our points of presence in 14 colocation data centers. Owned circuit delivery, cross connects, network install, and structured cabling through each turn-up.
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Director of Network Operations
Jan 2024 - Sep 2026
- Built the NOC and 24/7 national dispatch from the ground up, with a 24-hour SLA and same-day service: hired the team and wrote every procedure.
- Wrote its incident management plan, a full ITIL 4 rewrite with a priority matrix, a major incident process, RACI, SLAs, post-incident reviews, and 8 runbooks.
- Built customer service from scratch: the IVR, the ticketing platform, hiring, and training, then handed it off as the company scaled.
- Held carriers to delivery dates, service quality, and cost. Cut circuit spend by consolidating carriers, renegotiating contracts, and removing redundant and orphaned circuits.
- Ran a weekly KPI review on uptime, MTTR, and dispatch quality, and fed live defect data back into build standards so recurring faults were engineered out at install.
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Service Delivery Manager
Oct 2022 - Jan 2024
- Led the engineering and circuit delivery team, taking signed deals through engineering, circuit delivery, install, and launch.
- Ran procurement for 12 months across hardware, switches, optics, cabling, and circuits. Tracked lead times and shortfalls against install dates.
- Worked with PMO and construction partners so every site had a plan, an engineering path, and a clean handoff to operations, with launch QC as the gate before go-live.
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Sentinel Technologies
2006 - Sep 2022
National managed services provider. Chicago, IL.
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Network Operations Center Manager
Apr 2017 - Sep 2022
- Led the Cook County NOC, owning uptime and incidents for hospital, correctional, and courthouse networks.
- Ran it to enterprise MSP standard: ticketing, SLAs, capacity planning, incident command, and post-incident follow-through.
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Project Manager
2013 - 2017
- Delivered data center builds, migrations, greenfield deployments, and multi-site rollouts for large enterprise clients.
- Led delivery for the customer on every engagement, owning scope, schedule, and escalation from kickoff through turnover.
- Carried program management across related project portfolios in banking, healthcare, government, legal, and manufacturing.
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Network Engineering and Team Lead roles
2006 - 2013
- Moved from network engineering into team leadership.
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What I do
Build and lead
I stand up teams and operations.
Network deployment
I get sites turned up and live.
Material readiness
I make sure gear lands before the crew does.
Run and improve
I keep it running and fix what keeps breaking.
AI and certifications
AI and automation
- Built a custom problem management program and circuit tracking tools, modeled on how a network operations team works every day.
- I build production systems hands-on, with orchestration, automated evaluation, and regression testing on AWS serverless.
Certifications
- Claude Certified Architect (CCAR-F) Anthropic
- PMP
- CCNA
- CCDA
- ITIL Foundation
- Cisco Wireless Network Fundamentals